To ensure a smooth user experience, Moodlerooms offers multi-modal support services to provide fast support online, through e-mail, chat or phone. Moodlerooms includes Administrator Help Desk as part of all of our solutions, but you can choose from many additional options to create a solution that meets your desired level of support.
Administrator Help Desk
For named site administrators- Your designated administrators can conveniently submit support tickets through our online portal or by phone to address user "how-to questions," learn more about system configuration options, or report system bugs or issues.
- Access to Support Portal
- Direct Phone Access
- RSS and E-mail News Alerts
- Detailed Knowledge Base
End User Help Desk
Optional - for instructors, students and staff- Moodlerooms’ End-User Help Desk gives your students and instructors access to our support team online, through chat, e-mail and by phone. Designated administrators will also have access to all submitted end-user support tickets and easy to understand reports within a private, branded portal.
- Easy Ticket Submission
- Performance and Insight
- Private, branded portal
Technical Operations
Moodlerooms, in conjunction with Dell Services and Intel, provides enterprise-level server and code-related support. Our Technical Operations team is available on an on-call basis and strives to respond to and resolve issues as soon as possible before they affect our clients.
- Ongoing Maintenance
- Proactive Monitoring
- On-Call Response Team
Technical Account Manager
To ensure learning platform success, clients can opt for a level of support above and beyond Moodlerooms' administrative help desk. This level of support is provided through a Technical Account Manager (TAM). With the TAM support option, clients gain access to a Moodlerooms expert who manages all technical needs.
- Dedicated contact for top-tier in customer service
- Technical advice for the growth of learning programs
- Faster resolution due to client site familiarity
Contact us to purchase dedicated services from a Technical Account Manager.
Enhanced Support Team
As a more affordable alternative to a Technical Account Manager, Moodleroms can provide two experienced support team members assigned to a client account. This level of support delivers more timely and knowledgeable resolution to help desk tickets. Contact us to get more information about our enhanced support team option.
Community Support
With more than 30 million users worldwide, Moodle and Moodlerooms have very active support communities. From core Moodle documentation to forums and FAQ's, you have extensive options for troubleshooting issues within your platform or for collaborating with fellow users.
- Technical and user documentation
- Moodlerooms Course Manuals
- Video Tutorials
- Moodlerooms community
- Moodle community- Over 30 million users
Get Started
Contact us to configure your perfect fit and get pricing.
Testimonial
“Moodlerooms is worth every penny. We get so much value out of it and I get excellent support. I am very pleased with the level of support and the response I get – I give them an A plus.”
-Marcia Kalayjian
Media Specialist
Midland Valley High School
Get Support
Easily submit support tickets and receive updates for better service and support
Self-Based Resources and Tutorials
Get valuable tutorials and resources to help you design, facilitate or participate in your Moodlerooms environment.
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