Advanced Technical Support
Comprehensive User Support
Moodlerooms developed a system that will extend support to every user on a Moodlerooms hosted Moodle installation. This comprehensive support solution includes phone and email support services for students, employees, faculty, staff, managers, administrators and executives. Each Moodle installation is allotted 75 hours to be used by any user for any problem. Support issues can be logged by phone or email and are tracked through the web portal.
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Help Desk Policies
Support Services Provided
Support Services
Sometimes clients need to tweak DNS, server, theme or admin settings. Moodlerooms provides these services, in addition to the services already covered under Moodle Hosting Services.
| Services | Price |
| SSL Certificate enabled for login | $500/year |
| Reset Moodle Admin | $35 |
| URL edits | $50 |
| Third-party Mod provisions | $50 |
| Theme Additions | $100 |
By the Hour
If clients cannot wait for the Moodle community or core team to resolve a bug, Moodlerooms developers can resolve the issues. Moreover, if clients require help integrating Moodle with authentication systems or need to manipulate data or migrate an existing Moodle site to Moodlerooms, experts are available for these services.
Although Moodlerooms audits and includes a number of third-party tools to the baselines, clients can also request that new tools be reviewed and perhaps added to the baseline if they meet security and performance criteria.
All services are billed at $145 an hour.
- Moodle troubleshooting
- Integration services
- Data manipulation
- Migration services
- Baseline additions or audits
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Technical Account Manager
The Technical Account Manager (TAM) is a dedicated Moodlerooms agent to manage the technical needs of the client. These include help desk escalation support, upgraded support including a demo site for testing upgrades and third party modules, technical advice and a Moodlerooms managed knowledge base. The TAM offers expert advice to support your internal human resources, administrative and IT staff, as well as Help Desk solutions. This person would be committed to your organization for 8 hours per week.