Moodlerooms Support

The question always asked of open source programs is “Who are you going to call at 3 a.m. if it breaks?” Moodlerooms maintains and optimizes all Moodle installations to limit the need for support. If there is an issue with a Moodle installation hosted at Moodlerooms there are a number of ways you can get answers. From the 24 x 7 knowledgebase, to 24 x 7 phone support, Moodlerooms can get you answers from best practices to technical support.

Moodle Hosting

As a Moodle Partner Moodle is authorized to provide Moodle hosting to our clients. Because the Moodlerooms hosting solution is supported and maintained by qualified Moodle professionals all installations are extended a top-of-class Moodle maintenance and support services as well as access to an optimized hosting architecture.

Help Desk

The help desk is here to help you with your Moodle questions whenever you need it. The Moodlerooms helpdesk is available 24 x 7 online, by email, and on the phones. The helpdesk will help to identify bugs, troubleshoot issues, and escalate difficult issues. When tickets are logged a trackable record is created for users to view the progress on their issues no matter how big or small.

Support Logins

Sometimes it is easier to get and receive help from someone who is experiencing the same issues as you. The Moodlerooms support community is designed for Moodlers to ask other Moodlers for help.

FAQ

By its definition Moodle inspires questions through the process of lazily meandering through something, doing things as it occurs to you to do them, an enjoyable tinkering that often leads to insight and creativity. Here are some of the questions and answers that will help you in your Moodling.