Accountable Support Options for Peace of Mind
Administrator Help Desk
To ensure a smooth user experience, Moodlerooms includes our in-house Administrator Help Desk as part of all of our solutions. Two designated administrators can submit support tickets 24/7 through our online portal to address "how-to questions" and receive support through e-mail, chat or by phone.
Live Support Portal
Easily submit support tickets and receive updates for better Service.
RSS and E-mail News Alerts
Subscribe to news alerts for real-time communication of important announcements.
Knowledge Base
Detailed database of information for quick self-help.
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End User Help Desk
You can opt to add Moodlerooms’ end-user help desk to its solution, which gives students and instructors access to our support team through chat, e-mail and by phone.
Moodlerooms' end user help desk can provide one-on-one support for students and faculty with issue escalation for all necessary cases.
Full Service
Your user-base can submit application support requests of any severity.
Phone and E-mail Delivery
Moodlerooms' learning management platform experts can deliver enterprise-level support by email or by phone.
Accessibility
Clients have 24/7 access to Moodlerooms' learning platform experts.
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Technical Operations
Moodlerooms, in conjunction with Dell Services and Intel, provides enterprise-level server and code-related support.
Our Technical Operations team is available on an on-call basis and strives to respond to and resolve issues as soon as possible.
Moodlerooms Maintenance
Moodlerooms conducts ongoing and scheduled maintenance to ensure that all client installations are running smoothly.
Dell Monitoring
With armed personnel, military-grade security and an experienced staff of system administrators, Dell monitors its data center 24/7
Intel Systems Testing
As a Dell partner, Intel conducts rigorous, scheduled testing of the Dell Services Cloud infrastructure.
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Technical Account Manager
To ensure learning platform success, clients can opt for a level of support above and beyond Moodlerooms' administrative help desk. This level of support is provided through a Technical Account Manager (TAM). With the TAM support option, clients gain access to a Moodlerooms expert who manages all technical needs.
Dedicated Contact
The TAM is a client's dedicated contact that can provide top-tier in customer service.
Technical Advice
An experienced TAM can provide technical advice to clients with growing learning programs or user population.
Faster Resolution
Due to familiarity with a particular platform, a TAM takes less time to diagnose an issue, resolving them quicker.
Contact us to purchase dedicated services from a Technical Account Manager.
Enhanced Support Team
As a more affordable alternative to a Technical Account Manager, Moodleroms can provide two experienced support team members assigned to a client account. This level of support delivers more timely and knowledgeable resolution to help desk tickets.
Contact us to get more information about our enhanced support team option.
Community Support
With more than 30 million users worldwide, Moodle and Moodlerooms have very active support communities. From core Moodle documentation to forums and FAQ's, you have extensive options for troubleshooting issues within your platform or for collaborating with fellow users.
Documentation
Moodlerooms provides detailed FAQ documentation online as well as technical documentation and tutorials for any developments we release. All documentation and tutorials are freely available on our development site.
Additionally, Moodle.org provides very thorough technical and user documentation online called Moodle Docs. Available technical documentation includes developer documentation, self-help user documentation and tutorials for administrators, developers, instructors and students.
Moodlerooms Community
Sometimes it's easier to get help from someone who is at the same technical level and has had similar experiences. Many technical and instructional support questions can often be answered in the Moodlerooms Community.
As a Moodlerooms client, you will also get VIP access to allow designated representatives to discuss questions with Moodlerooms staff and other Moodlerooms clients.
Share your tips, tricks and questions in the Moodlerooms Community now.
Moodle Community
Moodle is supported by a global community of more than 30 million registered users and is another great place for peer support.
Talk with developers, instructors and users around the world to get tips, tricks and helpful information about specific features and pedagogical topics.
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Get Started
Contact us to configure your perfect fit and get pricing.
Testimonial
“Moodlerooms is worth every penny. We get so much value out of it and I get excellent support. I am very pleased with the level of support and the response I get – I give them an A plus.”
-Marcia Kalayjian
Media Specialist
Midland Valley High School
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Easily submit support tickets and receive updates for better service and support
Self-Based Resources and Tutorials
Get valuable tutorials and resources to help you design, facilitate or participate in your Moodlerooms environment.