Moodlerooms Support Login
Client Support Portals
Login to the Moodlerooms support course for peer-to-peer support from other clients and the Moodlerooms professional staff.
This is available to all clients. If you are not a client please use the Moodle.org forums for technical questions.
Login
Administrative IT Support
Clients who have purchased Premier and Standard packages can use their support tickets by logging in here.
You will be able to submit tickets on how to use Moodle and any technical issues you are having.
Access to this site is limited to the two accounts that were created at the time of activation. You will need to use your email and activation key to login.
If you are not one of the administrators on the account and you have an issue contact your IT department for assistance.
Login
Comprehensive User Support
This is a special service to extend support to all system users including IT staff, teachers, professors, students, administrators and support staff.
Procedures and access are controlled by the administration of each organization. If you are having troubles logging in or need further assistance please notify your IT staff and they will contact Moodlerooms.
Comprehensive Support Users:
(Click to Login)
What should I use support tickets for?
The Moodlerooms Helpdesk is designed to help all of our clients in how to use Moodle as well as answer any technical questions you may have. Our trained support staff will work with you over the phone or through email to resolve your issues. If you have a technical issue that can not be answered right away we will create a ticket you will be able to follow.
Can I track my support tickets?
Yes. The Moodlerooms support portal will allow you to see the creation, progress and eventual resolution of your issue. Administrative accounts will be notified via email when the tickets are created, when there is progress on the issue and when the ticket is closed.
What if my issue can not be resolved?
Some issues that are submitted are beyond the control of the Moodlerooms Technical Team. These issues are identified as Moodle bugs and are submitted to the Moodle Bug Tracker for further development by the Moodle development community. All bugs submitted by the Moodlerooms team have priority and will be addressed more quickly.
What if my ticket is escalated to advanced support?
When an advanced technical issue is submitted through the Administrative IT Support Portal it is escalated to our support and technical teams. The Moodlerooms Technical and Support Teams will work on all issues that are related to the performance and maintenance of our hosting environment. Some of these issues extend beyond our
basic services and into our
advanced support services. If this is the case a support team member will advise you on the best steps for resolution.