Monthly customer updates
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With the end of the semester and the year coming to a close, here’s some information and links to keep you up-to-date and make your life easier.
Moodlerooms 3.1 release
We are excited to announce Moodlerooms 3.1, the next major Moodlerooms Release.
Important release dates:
- December 29th, 2016: We will be applying the full Moodlerooms 3.1 release to your production site(s).
- November 29th, 2016: The new release was applied to your sandbox/test site(s) a full month before the full production release. We recommend backing up some courses from the production site and restoring them to your sandbox site.
Highlights of the 3.1 release:
- 3.1 Core features
- Moodle Mobile
- Snap improvements
- MR improvements & changes
- Mahara 16.04
- Plugins introduced since last major release (3.0, MP1 and MP2)
- New plugins
- Updated Plugins
Additionally, we will have a list of descriptions, guides, and screenshots available in January.
Territory Moot recordings
We recently hosted a series of “Territory Moots” (webinars) to help you prepare for the Moodle 3.1 release.
Here are links to the recorded sessions:
Here are links to our PowerPoint presentations:
If you have any questions, please contact your engagement manager.
Additionally, you can find further information at our help.blackboard.com page.
Enjoy your holidays and be sure to stay tuned for many great things coming in 2017 from Moodlerooms!
Here’s a quick list of upcoming events and resources in Moodlerooms.
The Moot 3.1 Release will happen Wednesday, November 30th at specific times local to your region.
US: Territory 1, 2 and 3 Wednesday, November 30th @ 1:00 p.m. EST
Click here for the presentation
Europe: Wednesday, November 30th @ 2:00 p.m. GMT
Click here for the presentation
Latin America: Wednesday, November 30th @ 10:00 a.m. COT
Please see our APAC 2016 webinar page that will be updated with more information about the Territory Moots. New EM Intro, 3.1 upgrade, grading & reports, X-Ray Wed 7 Dec @ 12:00pm – 1:00pm ACDT
Moot topics include
1. Moodle 3.1
2. Moodlerooms user experience updates
3. Mahara 16.04
4. New community plugins in Moodlerooms
5. Collaborate integration updates
6. Upcoming product integrations
Through our client engagement team model, customer support portals, and endless community support, we’ve got your back from every angle.
Your client engagement manager is there to help with any questions or issues that arise, deliver implementation, configuration, and consulting services and to resolve any technical issues that you may come across.
Your dedicated site administrators can submit tickets through our support portal with any questions or issues that may arise. They will also have access to a detailed knowledge base of help and support information via Behind the Blackboard as well as on the Moodlerooms Knowledge Article Page.
Your territory engagement managers:
Territory 1 – Kelly Lemar firstname.lastname@example.org
Territory 2 – Anita Hopper Anita.Hopper@blackboard.com
Territory 3 – Shannon Wilson email@example.com
Europe/Middle East/ Africa – Karen Underwood Karen.Underwood@blackboard.com
Asia Pacific – Jaslyn Hughes firstname.lastname@example.org
Latin America and the Caribbean – Juan Paez email@example.com
Our Blackboard Help resource helps you find the answer to any questions you may have. It narrows specific roles/responsibilities, the type of education (Higher Education, K-12, Business), and specific products to cover everything from common issues to in-depth FAQs and instructions. You’ll also have help from the Blackboard Community.
Blackboard Support Bulletin
Our Behind the Blackboard Support Bulletin is where system administrators can find support, download software, obtain reference materials, and manage their accounts. For faculty, students, and other users, it’s the perfect supplement to your primary campus helpdesk.
Moodlerooms status page
This page tracks maintenance, emergency updates, downtime, etc. We encourage you to bookmark the status page for future reference.
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